Refund policy

CHERRY HILL RETURN POLICY

Effective 08.02.26. Version 1.0. These terms apply to every order placed on or after this date.

Read this before you order. These terms are not standard retail terms and they apply to your purchase.

Short version: If we made a mistake or the item is defective, damaged, or wrong, contact us within 14 days of delivery and you get a full refund or a replacement, your choice, at no cost to you. Manufacturing defects are covered for 60 days. If the item is fine and you changed your mind, return it within 30 days for store credit minus a 20% restocking fee, and only if the item comes back in resellable condition. If you just need a different size in the same item, return it within 30 days and we waive the restocking fee. We do not issue cash refunds on non-defective returns. Orders can be cancelled within 2 hours of placement.

BEFORE YOU DISPUTE A CHARGE

If anything about your order is wrong, email info@cherryhillshop.com first. We answer within 2 business days and we resolve nearly everything on the first reply. Filing a bank dispute before contacting us takes the fix out of our hands and slows your resolution down considerably.

ORDERS

Can I cancel or change my order after placing it?
Within 2 hours of placing it, yes. Email info@cherryhillshop.com with your order number. Once an order is packed or shipped, we cannot change it.

Do I need to record myself opening my package?
No. Video is not required to start a return or a claim. We recommend it anyway. If something arrives damaged, missing, or wrong, an unboxing clip lets us verify and resolve it in one pass instead of going back and forth. Start recording before you cut the tape and keep the shipping label in frame. Without a video your claim still gets handled. It just may take longer.

DEFECTIVE, DAMAGED, OR INCORRECT ITEMS

If we got it wrong, we cover it. No restocking fee. No return shipping cost to you.

  • Contact us within 14 days of delivery
  • Include your order number and clear photos of the item, the packaging, and the shipping label
  • We replace it or refund you in full to your original payment method. Your call.

Manufacturing defects that appear after wear, meaning seams, stitching, or hardware, are covered for 60 days from delivery under the same terms.

Not covered: pilling, color fading, shrinkage or damage from washing outside the care instructions, stretching, rips from misuse, and any altered garment. Pilling is a normal characteristic of cotton-blend fabric and is not a defect.

WRONG SIZE

If the item fits wrong and you want the same item in a different size, return it within 30 days of delivery and we waive the restocking fee. You still pay return shipping and the item still has to meet the condition standard below.

Tell us in your return request which size you want. Once the return passes inspection we issue store credit for the full price you paid and you place the new order. Size swaps are subject to stock. If your size is out, the credit stays on your account until we restock.

CHANGE OF MIND

Email us within 30 days of delivery to request a return. Store credit only. No cash refunds and no credit back to your card.

Condition standard. Everything returned goes back into inventory for another customer, so it has to come back the way it left:

  • Unworn and unwashed
  • Original packaging included, with any tags still attached
  • Free of deodorant marks, makeup, body oil, odors including smoke and fragrance, stains, lint, and pet hair
  • No alterations

Timeline.

  • Email us within 30 days of delivery to request a return
  • Include your order number, the reason, and photos of the item you want to send back
  • If approved, we email you a return authorization. Ship it within 7 days of that email.
  • Do not ship anything back without authorization. Unauthorized packages are refused.

We approve based on those photos. If the item cannot be resold, we tell you before you spend money on return shipping.

Costs.

  • 20% restocking fee on change-of-mind returns, calculated on the price you paid. Waived on same-item size swaps.
  • You pay return shipping
  • Original shipping charges are not credited

Inspection. Every return is inspected on arrival. If it meets the condition standard, store credit is issued within 5 business days of receipt. If it does not, we photograph the item, email you those photos, and hold it for 14 days. You can have it shipped back to you at your cost, or we donate it. No credit is issued on items that fail inspection.

STORE CREDIT

  • Issued as a code to the email on your order
  • Does not expire
  • Not transferable and not redeemable for cash
  • Counts toward free shipping thresholds like any other payment

FINAL SALE

Not returnable and not eligible for credit unless defective:

  • Sale and discounted items
  • Promotional bundles
  • Limited drops and anything marked Final Sale

HOW TO START A RETURN

Email info@cherryhillshop.com with your order number, what you want to do and why, and photos of the item.

Approved returns ship to:
Cherry Hill
5610 Camellia Avenue, Suite 105
North Hollywood, CA 91601

By placing an order you accept these terms as displayed at checkout. Cherry Hill reserves the right to deny any return that does not meet them.